Support

BioMed provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, or by any means. Our technical team will check the issue within 2hours when receive the feedback, solution will be provided within one day.
BioMed support team is able to:

• Discuss a possible product modification/customization to meet researchers’ specific needs.
• Offer in-depth repair for troubleshooting at affordable prices, saving your costs.
• Hear the voices of our customers experience for further improvement of our products and services.

Different products have different warranty periods. Regularly, BioMed warrants our instruments for a period of one year after delivery.
For customized products, prototype, sales demonstration machine, BioMed do not support the return and replacement.
In addition to the one-year Regular Warranty, extended Warranty are available in our company, contact us for further warranty extension details.